Duration: 7 minutes

Affected Components: Check your Card Balance Services, White Label Sites, Management Portal, Distribution Services, Integration API Services, Text2Win Services, Member Portal

Sep 4, 11:55:10 GMT+0
Investigating - We are currently investigating this incident..

Sep 4, 12:02:14 GMT+0
Resolved - We just resolved the issue!.

Duration: 12 minutes

Affected Components: Check your Card Balance Services, White Label Sites, Management Portal, Distribution Services, Integration API Services, Text2Win Services, Member Portal

Sep 4, 11:33:16 GMT+0
Investigating - We are currently investigating this incident..

Sep 4, 11:45:13 GMT+0
Resolved - We just resolved the issue!.

Duration: 6 minutes

Affected Components: Check your Card Balance Services, White Label Sites, Management Portal, Distribution Services, Integration API Services, Text2Win Services, Member Portal

Sep 4, 08:02:18 GMT+0
Investigating - We are currently investigating this incident..

Sep 4, 08:08:12 GMT+0
Resolved - We just resolved the issue!.

Duration: 6 minutes

Affected Components: Check your Card Balance Services, White Label Sites, Management Portal, Distribution Services, Integration API Services, Text2Win Services, Member Portal

Sep 4, 06:22:08 GMT+0
Investigating - We are currently investigating this incident..

Sep 4, 06:28:10 GMT+0
Resolved - We just resolved the issue!.

Duration: 4 minutes

Affected Components: Check your Card Balance Services, White Label Sites, Management Portal, Distribution Services, Integration API Services, Text2Win Services, Member Portal

Sep 4, 05:06:21 GMT+0
Investigating - We are currently investigating this incident..

Sep 4, 05:10:16 GMT+0
Resolved - We just resolved the issue!.

Duration: 4 minutes

Affected Components: Check your Card Balance Services, White Label Sites, Management Portal, Distribution Services, Integration API Services, Text2Win Services, Member Portal

Sep 2, 18:21:14 GMT+0
Investigating - We are currently investigating this incident..

Sep 2, 18:25:12 GMT+0
Resolved - We just resolved the issue!.

Duration: 2 hours

Affected Components: Integration API Services

Sep 1, 13:00:00 GMT+0
Identified - **Technical Advisory**: Upcoming Security Certificate Updates (September 2026) **Summary**: As part of DataCandy’s commitment to modern global security compliance, we are transitioning to a new root certificate authority in September 2026. **Impact**: To ensure uninterrupted transaction continuity, all connecting Point-of-Sale (POS), APIs and network environments must use an up to date certificate authority store. **Action Required**: To ensure your environment is fully prepared and will not experience transaction timeouts or connection drops during this transition, please contact your POS Vendor/Integrator. Reach out to your current POS technical account team or support desk to verify your system's readiness. \--FR-- **Avis technique** : Mises à jour à prochaine des certificats de sécurité (septembre 2026) **Résumé** : Dans le cadre de l'engagement de DataCandy en lien avec la conformité aux normes mondiales de sécurité modernes, nous passerons à une nouvelle autorité de certificat racine en septembre 2026. **Impact** : Afin de garantir la continuité des transactions sans interruption, tous les points de vente (POS), API et environnements réseau connectés doivent utiliser un magasin d'autorité de certificats à jour. **Action requise :** Pour vous assurer que votre environnement est parfaitement préparé et ne subira pas de dégradation ou d’interruption de service, veuillez contacter votre fournisseur/intégrateur de POS. Contactez votre équipe technique de gestion de compte POS ou leur service d'assistance pour vérifier que votre système est prêt..

Sep 1, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 1, 15:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 9 hours

Affected Components: Integration API Services

Sep 1, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 1, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 31, 17:21:50 GMT+0
Identified - **Affected Components:** POS Integrations, Gift & Loyalty Processing, eCommerce, Mobile App, APIs **Initial Testing Window:** Tuesday, September 1, 2026, 8:00 AM – 5:00 PM ET **Ongoing Testing Window:** Intermittent intervals throughout September 2026 ### **Overview** As a follow-up to our advisory regarding the September 2026 Root Certificate Authority (CA) transition, our engineering team will begin validation testing on **Tuesday, September 1, 2026, between 8:00 AM and 5:00 PM ET**. Additional testing windows will take place periodically throughout the month of September. This testing is a key milestone in our transition to a new root certificate authority, supporting DataCandy’s ongoing commitment to modern global security compliance standards. ### **Impact Assessment** * **Updated Systems:** No service disruption or action is expected for POS systems, platforms, and endpoints that have completed the required Root CA updates. * **Outdated Systems:** Systems that have not correctly updated their Root CA stores may experience intermittent delays or failed gift and loyalty transactions during active testing windows. Transaction errors during these times **may** indicate that your CA configuration requires immediate verification. ### **Recommended Action** We strongly advise all clients and integration partners to verify that your system environments maintain updated Root CA stores ahead of and during the September testing schedule. Please ensure validation across: * Point-of-Sale (POS) Terminals * eCommerce Platforms * Mobile Applications * Custom API Integrations ### **Support & Assistance** If you observe transaction errors during the testing windows or need assistance verifying your system's readiness, please reach out to your POS vendor directly or contact our team at [**support@datacandy.com**](mailto:support@datacandy.com). --- --- \--- **Composants touchés :** Intégrations PDV (POS), Traitement des cartes-cadeaux et de la fidélité, Commerce électronique, Application mobile, API **Première période de tests :** Mardi 1er septembre 2026, de 8 h à 17 h HE **Période de tests ultérieurs :** À intervalles intermittents tout au long du mois de septembre 2026 ### **Aperçu** Faisant suite à notre avis concernant la transition de l’autorité de certification (CA) racine prévue en septembre 2026, notre équipe technique entreprendra des tests de validation le mardi 1er septembre 2026, entre 8 h et 17 h HE. Des périodes de tests additionnelles auront lieu périodiquement tout au long du mois de septembre. Ces essais constituent une étape clé de notre transition vers une nouvelle autorité de certification racine, s'inscrivant dans l'engagement continu de DataCandy à respecter les normes mondiales de sécurité et de conformité les plus récentes. ### **Évaluation de l'impact** * **Systèmes mis à jour :** Aucune interruption de service ni intervention n'est à prévoir pour les systèmes PDV, plateformes et points de terminaison ayant effectué la mise à jour requise de l'autorité de certification racine. * **Systèmes non mis à jour :** Les systèmes n'ayant pas correctement mis à jour leurs magasins d'autorités de certification racine pourraient subir des ralentissements intermittents ou un échec du traitement des transactions de cartes-cadeaux et de fidélité pendant les périodes de tests. L’apparition d’erreurs de transaction durant ces plages horaires **pourrait** indiquer que la configuration de votre autorité de certification doit être vérifiée rapidement. ### **Actions recommandées** Nous recommandons fortement à l'ensemble de nos clients et partenaires d'intégration de vérifier que leurs environnements de systèmes disposent des magasins d'autorités de certification racine à jour, avant et pendant la période de tests de septembre. Veuillez valider la conformité des éléments suivants : * Systèmes de point de vente (PDV / POS) * Plateformes de commerce électronique * Applications mobiles * Intégrations API personnalisées ### **Soutien et assistance** Si vous constatez des erreurs de transaction durant les périodes de tests ou si vous avez besoin d'aide pour vérifier l'état de préparation de vos systèmes, veuillez communiquer directement avec votre fournisseur de système PDV ou joindre notre équipe à l'adresse [**support@datacandy.com**](mailto:support@datacandy.com)..

Duration: 1 hour and 41 minutes

Affected Components: Check your Card Balance Services, White Label Sites, Management Portal, Distribution Services, Integration API Services, Text2Win Services, Member Portal

Aug 5, 05:27:26 GMT+0
Investigating - We are currently investigating this incident..

Aug 5, 07:08:31 GMT+0
Resolved - We just resolved the issue!.

Duration: 7 minutes

Affected Components: Check your Card Balance Services, White Label Sites, Management Portal, Distribution Services, Integration API Services, Text2Win Services, Member Portal

Aug 5, 05:02:17 GMT+0
Investigating - We are currently investigating this incident..

Aug 5, 05:09:14 GMT+0
Resolved - We just resolved the issue!.

Duration: 13 minutes

Affected Components: Check your Card Balance Services, White Label Sites, Management Portal, Distribution Services, Integration API Services, Text2Win Services, Member Portal

Aug 5, 04:55:15 GMT+0
Resolved - We just resolved the issue!.

Aug 5, 04:42:25 GMT+0
Investigating - We are currently investigating this incident..

Duration: 4 minutes

Affected Components: Check your Card Balance Services, White Label Sites, Management Portal, Distribution Services, Integration API Services, Text2Win Services, Member Portal

Aug 5, 04:31:22 GMT+0
Investigating - We are currently investigating this incident..

Aug 5, 04:35:21 GMT+0
Resolved - We just resolved the issue!.

Duration: 1 hour and 17 minutes

Affected Components: Check your Card Balance Services, White Label Sites, Management Portal, Distribution Services, Integration API Services, Text2Win Services, Member Portal

Aug 5, 01:50:07 GMT+0
Investigating - We are currently investigating this incident..

Aug 5, 03:07:22 GMT+0
Resolved - We just resolved the issue!.

Duration: 4 minutes

Affected Components: Check your Card Balance Services, White Label Sites, Management Portal, Distribution Services, Integration API Services, Text2Win Services, Member Portal

Aug 5, 01:32:21 GMT+0
Investigating - We are currently investigating this incident..

Aug 5, 01:36:19 GMT+0
Resolved - We just resolved the issue!.

Duration: 28 minutes

Affected Components: Check your Card Balance Services, White Label Sites, Management Portal, Distribution Services, Integration API Services, Text2Win Services, Member Portal

Aug 5, 00:40:16 GMT+0
Investigating - We are currently investigating this incident..

Aug 5, 01:08:20 GMT+0
Resolved - We just resolved the issue!.

Duration: 4 minutes

Affected Components: Check your Card Balance Services, White Label Sites, Management Portal, Distribution Services, Integration API Services, Text2Win Services, Member Portal

Aug 5, 00:11:17 GMT+0
Investigating - We are currently investigating this incident..

Aug 5, 00:15:11 GMT+0
Resolved - We just resolved the issue!.

Duration: 4 minutes

Affected Components: Check your Card Balance Services, White Label Sites, Management Portal, Distribution Services, Integration API Services, Text2Win Services, Member Portal

Aug 4, 22:36:18 GMT+0
Investigating - We are currently investigating this incident..

Aug 4, 22:40:16 GMT+0
Resolved - We just resolved the issue!.

Duration: 14 minutes

Affected Components: Check your Card Balance Services, White Label Sites, Management Portal, Distribution Services, Integration API Services, Text2Win Services, Member Portal

Aug 4, 03:13:24 GMT+0
Investigating - We are currently investigating this incident..

Aug 4, 03:27:28 GMT+0
Resolved - We just resolved the issue!.

Duration: 6 minutes

Affected Components: Check your Card Balance Services, White Label Sites, Management Portal, Distribution Services, Integration API Services, Text2Win Services, Member Portal

Aug 4, 02:04:13 GMT+0
Investigating - We are currently investigating this incident..

Aug 4, 02:10:21 GMT+0
Resolved - We just resolved the issue!.

Duration: 5 minutes

Affected Components: Check your Card Balance Services, White Label Sites, Management Portal, Distribution Services, Integration API Services, Text2Win Services, Member Portal

Aug 3, 15:15:11 GMT+0
Investigating - We are currently investigating this incident..

Aug 3, 15:20:16 GMT+0
Resolved - We just resolved the issue!.

Duration: 4 minutes

Affected Components: Check your Card Balance Services, White Label Sites, Management Portal, Distribution Services, Integration API Services, Text2Win Services, Member Portal

Aug 3, 08:40:16 GMT+0
Investigating - We are currently investigating this incident..

Aug 3, 08:44:11 GMT+0
Resolved - We just resolved the issue!.

Duration: 4 minutes

Affected Components: Check your Card Balance Services, White Label Sites, Management Portal, Distribution Services, Integration API Services, Text2Win Services, Member Portal

Aug 3, 02:14:21 GMT+0
Investigating - We are currently investigating this incident..

Aug 3, 02:18:19 GMT+0
Resolved - We just resolved the issue!.

Duration: 12 minutes

Affected Components: Transactional API Services

Jul 31, 22:24:17 GMT+0
Investigating - We are currently investigating this incident..

Jul 31, 22:36:43 GMT+0
Resolved - We just resolved the issue!.

Duration: 2 hours

Affected Components: Imgix - Storage Backends

Jun 30, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 24, 01:08:12 GMT+0
Identified - ### 📢 Scheduled Maintenance: DataCandy Platform * **Date:** Tuesday, June 30th * **Time:** 9:00 AM – 11:00 AM EST * **Reason:** DataCandy is performing mandatory Disaster Recovery Maintenance. 📢 **Maintenance planifiée : Plateforme DataCandy** * **Date :** Mardi 30 juin * **Heure :** 9 h à 11 h (HNE) * **Raison :** DataCandy effectuera une maintenance obligatoire de reprise après sinistre (relève informatique)..

Jun 30, 15:00:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 4 hours

Affected Components: , Gift & Loyalty External Service Providers →

Apr 8, 20:00:00 GMT+0
Identified - **Service Impact:** Cakemail Integration & Targeted Email Campaigns **Scheduled Window:** Wednesday, April 8, 4:00 PM – 8:00 PM ET **Status:** Monitoring **Summary** Our partner, **Cakemail**, will be performing scheduled maintenance on their email sending infrastructure. This maintenance is being conducted entirely by the Cakemail team, and we are sharing this notice to ensure our clients using this specific integration can plan accordingly. **Who is Impacted?** This maintenance **only** affects clients who: Use the **Cakemail integration** through DataCandy. * Send **targeted email campaigns** directly via the Cakemail platform using DataCandy segments. > **\[!IMPORTANT\]** > **Standard DataCandy platform emails** (such as automated transactional receipts or system-generated alerts) **will not be impacted** and will continue to function normally. **What to Expect** * **Intermittent Disruptions:** Within the 4-hour window, there may be up to **2 hours** where email delivery is interrupted. * **Delayed Delivery:** Any campaigns scheduled through Cakemail during this time may be temporarily delayed. * **Progress Updates:** The maintenance timing may vary slightly depending on Cakemail’s technical progress. **Stay Informed** While our teams will be monitoring the status of the integration, you can get direct, real-time updates and register for notifications via the official Cakemail status page:  [**Cakemail Status Page**](https://status.cakemail.com/) We appreciate your patience while our partner updates their systems. For any questions regarding your scheduled campaigns, please contact our support team. Cakemail [Cakemail - Status](https://status.cakemail.com/) Cakemail Status \-------------------------------------------------- **Maintenance chez notre partenaire** : mise à jour de l’infrastructure de Cakemail **Impact sur le service** : intégration Cakemail et campagnes d’courriels ciblées **Période prévue** : mercredi 8 avril, de 16 h à 20 h (heure de l’Est) **Statut** : en cours de surveillance **Résumé** Notre partenaire, **Cakemail**, va effectuer une maintenance planifiée sur son infrastructure d’envoi d’courriels. Cette maintenance est entièrement prise en charge par l’équipe de Cakemail, et nous partageons cette notification afin de permettre à nos clients utilisant cette intégration spécifique de s’organiser en conséquence. **Qui est concerné ?** Cette maintenance n’affecte que les clients qui : Utilisent **l’intégration Cakemail** via DataCandy. \-> Envoient des campagnes d’courriel ciblées directement via la plateforme Cakemail en utilisant les segments DataCandy. **\[!IMPORTANT\]** **Les courriels standard de la plateforme DataCandy** (tels que les reçus transactionnels automatisés ou les alertes générées par le système) ne seront pas affectés et continueront de fonctionner normalement. **À quoi s’attendre** **Interruptions intermittentes** : au cours de cette fenêtre de 4 heures, la livraison des courriels pourrait être interrompue pendant une durée maximale de 2 heures. **Retard de livraison** : toute campagne programmée via Cakemail pendant cette période pourrait être temporairement retardée. **Mises à jour sur l’avancement** : la durée de la maintenance peut varier légèrement en fonction de l’avancement technique de Cakemail. **Restez informé** Nos équipes surveilleront l’état d’avancement de l’intégration, mais vous pouvez obtenir des informations en temps réel et vous inscrire pour recevoir des notifications via la page d’état officielle de Cakemail :  [**Cakemail Status Page**](https://status.cakemail.com/) Nous vous remercions de votre patience pendant que notre partenaire met à jour ses systèmes. Pour toute question concernant vos campagnes programmées, veuillez contacter notre équipe d’assistance. Cakemail - [Cakemail - Status](https://paystone.slack.com/archives/C02T0LS21H8/p1775157780813259?thread%5Fts=1775157391.292789&cid=C02T0LS21H8).

Apr 9, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 8, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours and 30 minutes

Affected Components: Distribution Services, Management Portal, Check your Card Balance Services, , White Label Sites, Text2Win Services, ETL and Analytics, Terminal App - Loyalty, Transactional API Services, Member Portal, Integration API Services, Gift & Loyalty (DataCandy) →

Mar 10, 01:30:00 GMT+0
Identified - Our team will be deploying several important code updates to the DataCandy platform, APIs and microsites on **Monday, March 9**. These updates are designed to help keep our application secure, faster, compatible and maintainable across several key areas of the platform. ### **What you need to know** To ensure a smooth transition, we have scheduled a maintenance window during off-peak hours: * **Window Starts:** Monday, March 9, at 9:30 PM EST * **Estimated Completion:** Tuesday, March 10, by 12:00 AM (Midnight) EST * **Potential Impact:** While our deployment process is designed to be seamless and the **risk of downtime is very low**, you may experience brief intermittent connectivity or minor service interruptions during this window. ### **Why we’re doing this** These updates are part of our ongoing commitment to providing you with a robust, high-performance experience. By addressing various core areas of the product simultaneously, we can ensure better long-term stability. We appreciate your patience as we work to improve the platform. If you have any specific questions regarding this deployment, please don’t hesitate to reach out to [support@datacandy.com](mailto:support@datacandy.com) \---------------------------------------------------------- Notre équipe déploiera plusieurs mises à jour importantes sur la plateforme DataCandy, les API et les microsites le **lundi 9 mars**. Ces mises à jour sont conçues pour maintenir notre application sécurisée, rapide, compatible et facile à entretenir dans plusieurs domaines clés de la plateforme. ### **Ce que vous devez savoir** Afin d'assurer une transition en douceur, nous avons prévu une fenêtre de maintenance en dehors des heures de pointe: * **Début de la fenêtre :** Lundi 9 mars à 21 h 30 HNE * **Fin prévue :** Mardi 10 mars vers minuit (00 h 00) HNE * **Impact potentiel :** Bien que notre processus de déploiement soit conçu pour être transparent et que le **risque d'interruption est très faible**, vous pourriez rencontrer de brèves interruptions de connectivité intermittentes ou des interruptions de service mineures pendant cette fenêtre. ### **Pourquoi nous faisons cela** Ces mises à jour s'inscrivent dans le cadre de notre engagement continu à vous offrir une expérience robuste et performante. En traitant simultanément plusieurs aspects clés du produit, nous pouvons assurer une meilleure stabilité à long terme. Nous vous remercions de votre patience durant ces travaux d’amélioration de la plateforme. Si vous avez des questions spécifiques concernant ce déploiement, n'hésitez pas à nous contacter à [support@datacandy.com](mailto:support@datacandy.com)..

Mar 10, 01:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 10, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 21 minutes

Affected Components: Management Portal, Member Portal

Nov 10, 17:11:21 GMT+0
Investigating -  **Incident: Google Account 2FA Issue** _Current Status: Investigating_ We are currently experiencing an issue with **two-factor authentication (2FA) for Google accounts**. This may also impact access to **e-Loyalty features** for end users using a **Gmail address**. Our team is actively investigating the cause and working with our partners to restore full functionality as soon as possible. We will provide updates here as more information becomes available. Thank you for your patience. \---  **Incident : Problème avec l'authentification à deux facteurs (2FA)** Statut: En cours d'investigation Nous rencontrons actuellement un problème avec l'authentification **à deux facteurs (2FA) pour les comptes Google**. Cela peut également avoir un impact sur l'accès aux **fonctionnalités e-Loyalty** pour les utilisateurs finaux utilisant une **adresse Gmail.** Notre équipe enquête activement sur la cause du problème et travaille avec nos partenaires afin de rétablir toutes les fonctionnalités dès que possible. Nous vous gardons informés ici dès que nous aurons plus d'informations.Merci de votre patience..

Nov 10, 17:32:39 GMT+0
Resolved - This incident has been resolved. Cet incident a été résolu..

Duration: 5 hours

Affected Components: , Imgix - Storage Backends, Terminal App - Loyalty, Integration API Services, Gift & Loyalty External Service Providers →

Aug 29, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 29, 02:00:00 GMT+0
Identified - Our primary datacenter provider is performing network maintenance between 22:00 and 03:00 tonight and tomorrow night. The impact of this maintenance on our infrastructure will be intermittent. We have switched to the DR to ensure the continuity of our service. However, we discovered an issue with the Global FLEX Semi-Autonomous integration that fails when the [desj.datacandy.com](http://desj.datacandy.com) domain points to the DR. We will therefore keep it pointing to the production. This can impact your connectivity to our services if you are using an integration provided by Global. \---- Notre fournisseur principal de centre de données effectuera un entretien réseau entre 22 h et 3 h, ce soir et demain soir. L’impact de cet entretien sur notre infrastructure sera intermittent. Nous avons basculé vers notre site de reprise (DR) afin d’assurer la continuité de nos services. Toutefois, nous avons découvert un problème avec l’intégration semi-autonome Global FLEX qui échoue lorsque le domaine [**desj.datacandy.com**](http://desj.datacandy.com) pointe vers le site de reprise. Pour cette raison, nous maintiendrons le domaine pointé vers la production. Cela pourrait avoir un impact sur votre connectivité à nos services si vous utilisez une intégration fournie par Global..

Aug 29, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 minutes

Affected Components: Member Portal, White Label Sites, Management Portal, Integration API Services, Text2Win Services, Distribution Services, Check your Card Balance Services

Aug 9, 01:03:55 GMT+0
Investigating - We are currently investigating this incident..

Aug 9, 01:11:36 GMT+0
Resolved - We just resolved the issue!.

Duration: 18 minutes

Affected Components: Member Portal, Management Portal, White Label Sites, Integration API Services, Text2Win Services, Distribution Services, Check your Card Balance Services

Aug 8, 14:15:38 GMT+0
Investigating - We are currently investigating this incident..

Aug 8, 14:33:35 GMT+0
Resolved - We just resolved the issue!.

Duration: 4 minutes

Affected Components: Member Portal, White Label Sites, Management Portal, Integration API Services, Text2Win Services, Distribution Services, Check your Card Balance Services

Aug 8, 13:39:37 GMT+0
Investigating - We are currently investigating this incident..

Aug 8, 13:43:45 GMT+0
Resolved - We just resolved the issue!.

Duration: 4 hours

Affected Components: Integration API Services, Distribution Services, Transactional API Services

Jun 12, 01:00:00 GMT+0
Identified - Dear DataCandy Client, This communication is to inform you about **scheduled network maintenance** that will be performed during the following window: * **Start:** Wednesday, June 11th, 2025 at 9:00 PM EST * **End:** Thursday, June 12th, 2025 at 1:00 AM EST **We do not anticipate any impact on your transactions during this period.** To ensure service continuity, we will be proactively switching all operations to our **Disaster Recovery (DR) environment** before the maintenance window begins. This will allow your transactions to process without interruption while our primary network infrastructure is being maintained. We are committed to providing you with reliable and uninterrupted service. This essential maintenance helps us ensure the continued stability and performance of our network. If you have any questions or concerns, please do not hesitate to contact our support team. Sincerely, The DataCandy Team \----- Cher client de DataCandy, Cette communication a pour but de vous informer d'une **maintenance réseau planifiée** qui sera effectuée pendant la période suivante : * **Début :** Mercredi 11 juin 2025 à 21 h 00 H * **Fin :** Jeudi 12 juin 2025 à 1 h 00 H **Nous ne prévoyons aucun impact sur vos transactions durant cette période.** Pour assurer la continuité du service, nous allons basculer de manière proactive toutes les opérations vers notre **environnement de reprise après sinistre (DR)** avant le début de la fenêtre de maintenance. Cela permettra à vos transactions de se poursuivre sans interruption pendant que notre infrastructure réseau principale sera en maintenance. Nous nous engageons à vous offrir un service fiable et ininterrompu. Cette maintenance essentielle nous aide à assurer la stabilité et la performance continues de notre réseau. Si vous avez des questions ou des préoccupations, n'hésitez pas à contacter notre équipe de support. Cordialement, L'équipe DataCandy.

Jun 12, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 12, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Terminal App - Loyalty

May 6, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 6, 14:00:00 GMT+0
Identified - **Update:** We will be performing scheduled maintenance on **Monday, May 6, 2025**, to **retire the legacy domain** `tpv.datacandy.com`, which is associated with the end-of-life version of the DataCandy terminal application. This change is part of the previously communicated update to the DataCandy Gift and Loyalty application used on payment terminals. ### ⚠️ Impact: Merchants still using the **older version** of the DataCandy terminal application that communicates with `tpv.datacandy.com` may experience **service interruption starting May 6**. To avoid impact, please ensure your terminal is running the **latest version** of the DataCandy application and is configured to communicate with the new endpoint: `**t.datacandy.com**` 📌 This change affects **only terminals** using the outdated application. No action is needed for merchants using DataCandy on POS systems. 🔗 For update instructions and supported terminal models, please visit: <https://help.datacandy.com/en/articles/10842668-how-to-update-your-device> We appreciate your attention to this critical maintenance. If you need assistance, our support team is here to help. \------------------------------------------ **Mise à jour :** Nous effectuerons un **entretien planifié le lundi 6 mai 2025** afin de **retirer le domaine hérité** `tpv.datacandy.com`, associé à l’ancienne version de l’application DataCandy pour terminaux. Cette mise à jour s’inscrit dans la transition vers la **nouvelle version** de l’application DataCandy pour cartes-cadeaux et fidélisation utilisée sur les **terminaux de paiement**. ### ⚠️ Impact : Les commerçants qui utilisent encore l’**ancienne version** de l’application DataCandy, laquelle communique avec `tpv.datacandy.com`, pourraient subir une **interruption de service à partir du 6 mai**. Pour éviter toute interruption, veuillez vous assurer que votre terminal utilise **la dernière version** de l’application DataCandy et qu’il est configuré pour communiquer avec le nouvel endpoint : `**t.datacandy.com**` 📌 Cet entretien concerne **uniquement les terminaux** utilisant l’ancienne application. Aucune action n’est requise pour les commerçants utilisant la solution DataCandy sur leur système de point de vente (POS). 🔗 Pour les instructions de mise à jour et la liste des terminaux pris en charge, veuillez consulter : <https://help.datacandy.com/fr/articles/10842668-comment-mettre-a-jour-votre-application> Nous vous remercions de votre attention à cet entretien important. Notre équipe de soutien est disponible pour vous accompagner au besoin..

May 6, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 11 days, 13 hours and 15 minutes

Affected Components: Terminal App - Loyalty

Apr 15, 04:01:01 GMT+0
Identified - Maintenance is now in progress.

Apr 15, 04:01:00 GMT+0
Identified - As of **April 15, 2025**, merchants using the **outdated** **DataCandy Gift and/or Loyalty application on payment terminals** will experience service interruptions due to an outdated terminal software version. To restore service and prevent future disruptions, impacted merchants must **download and install the latest version of the DataCandy terminal application**.  Step-by-step instructions and a list of supported terminals are available here: <https://help.datacandy.com/en/articles/10842668-how-to-update-your-device>  **Important:** This applies only to merchants using the DataCandy application on **payment terminals**. No action is required if you use the solution on your **POS system**. If your terminal is no longer supported, please contact your payment processor to request a replacement. We appreciate your attention to this update. For assistance, please contact our support team. [help.datacandy.com](http://help.datacandy.com) [How to Update Your Device | DataCandy Help Center](https://help.datacandy.com/en/articles/10842668-how-to-update-your-device) Overview of how different payment terminals receive updates for the DataCandy application..

Feb 24, 17:16:26 GMT+0
Completed - Maintenance has completed successfully..

Duration: 11 days, 13 hours and 17 minutes

Affected Components: Terminal App - Loyalty

Apr 15, 04:00:00 GMT+0
Identified - Depuis le **15 avril 2025**, certains commerçants qui utilisent l'application **DataCandy pour les programmes de cartes-cadeaux et/ou de fidélisation sur un terminal de paiement** peuvent rencontrer une interruption de service en raison d’une version obsolète du logiciel du terminal. Afin de rétablir le service et éviter toute interruption future, les commerçants concernés doivent **télécharger et installer la dernière version de l’application DataCandy dès que possible**. 👉 Les instructions détaillées et la liste des terminaux compatibles sont disponibles ici : <https://help.datacandy.com/fr/articles/10842668-comment-mettre-a-jour-votre-application> 📌 **Important :** Cette mise à jour concerne uniquement les commerçants utilisant l’application DataCandy sur un **terminal de paiement**. Aucune action n’est requise si vous utilisez la solution DataCandy directement sur votre système de point de vente (POS). Si votre terminal est obsolète ou non pris en charge, veuillez communiquer avec votre fournisseur de services de paiement pour en obtenir un nouveau. Nous vous remercions de votre attention à cette mise à jour importante. Pour toute question ou assistance, n’hésitez pas à contacter notre équipe de soutien..

Apr 15, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 24, 17:16:40 GMT+0
Completed - Maintenance has completed successfully..

Duration: 3 days and 8 hours

Affected Components: Distribution Services, Transactional API Services, Management Portal, Terminal App - Loyalty, ETL and Analytics, Integration API Services, Check your Card Balance Services, Member Portal, Text2Win Services, White Label Sites

Apr 5, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 2, 14:00:00 GMT+0
Identified - Dear DataCandy Clients, We will be performing scheduled maintenance from April 2nd to 4th to replace our Disaster Recovery (DR) servers. No impact is expected to your services. However, during the migration, there will be a temporary loss of redundancy for the analytics (ETL) server and the environments used for partners, integration, training, and demos. Additionally, DR capacity will be reduced while each server is being migrated. Our team will monitor the process closely to ensure a smooth transition. Please reach out to our support team if you have any questions. \--- Chers clients de DataCandy, Nous effectuerons un entretien programmé du 2 au 4 avril afin de remplacer nos serveurs de secours (DR). Aucun impact n’est attendu sur vos services. Cependant, pendant la migration, il y aura une perte temporaire de redondance pour le serveur analytique (ETL) et les environnements utilisés pour les partenaires, l’intégration, la formation et les démonstrations. En outre, la capacité DR sera réduite pendant la migration de chaque serveur. Notre équipe suivra de près le processus afin d’assurer une transition en douceur. N’hésitez pas à contacter notre équipe de support si vous avez des questions. --- ---.

Apr 2, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours

Affected Components: Imgix - Storage Backends

Aug 19, 21:00:00 GMT+0
Identified - **When:** Today, 5:00 PM - 7:00 PM EST **Affected Service:** Primary Analytics Server We will be conducting emergency hardware maintenance on the primary analytics server today between 5:00 PM and 7:00 PM. This maintenance is required to address an issue that has affected part of the storage. **Impact:** There will be **no impact** on services. All requests will be seamlessly redirected to the secondary analytics server during this time. We apologize for the inconvenience and appreciate your understanding DataCandy \----------------------------------------------------------------------------------------------------------------------- **Quand** : Aujourd’hui, de 17h00 à 19h00 (heure de l’Est) **Service affecté :** Serveur d’analyse primaire Nous effectuons un entretien matériel d’urgence sur le serveur analytique primaire aujourd’hui entre 17h00 et 19h00\. Cet entretien est nécessaire pour résoudre un problème qui a affecté une partie du stockage. **Impact :** Il n’y aura **pas d’impact** sur les services. Toutes les demandes seront redirigées de manière vers le serveur analytique secondaire pendant cette période. Nous nous excusons pour les désagréments occasionné et vous remercions de votre compréhension. DataCandy.

Aug 19, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 19, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 59 minutes

Affected Components: Imgix - Storage Backends

Aug 14, 20:00:00 GMT+0
Identified - **When:** Today, 4:00 PM - 6:00 PM EST **Affected Service:** Primary Analytics Server We will be conducting emergency hardware maintenance on the primary analytics server today between 4:00 PM and 6:00 PM. This maintenance is required to address an issue that has affected part of the storage. **Impact:** There will be **no impact** on services. All requests will be seamlessly redirected to the secondary analytics server during this time. We apologize for the inconvenience and appreciate your understanding DataCandy \----------------------------------------------------------------------------------------------------------------------- **Quand** : Aujourd’hui, de 16h00 à 18h00 (heure de l’Est) **Service affecté :** Serveur d’analyse primaire Nous effectuons un entretien matériel d’urgence sur le serveur analytique primaire aujourd’hui entre 16h00 et 18h00\. Cet entretien est nécessaire pour résoudre un problème qui a affecté une partie du stockage. **Impact :** Il n’y aura **pas d’impact** sur les services. Toutes les demandes seront redirigées de manière vers le serveur analytique secondaire pendant cette période. Nous nous excusons pour les désagréments occasionné et vous remercions de votre compréhension. DataCandy.

Aug 14, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 14, 21:59:30 GMT+0
Completed - Maintenance has completed successfully..

Duration: 9 minutes

Affected Components: Distribution Services, Transactional API Services, Management Portal, Integration API Services, Check your Card Balance Services, Member Portal

Jul 23, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 23, 02:09:06 GMT+0
Completed - Maintenance has completed successfully..

Jul 23, 02:00:00 GMT+0
Identified - **When:** Monday, July 22nd at 10:00 PM EST **Duration:** 30 minutes We will be performing scheduled maintenance on Monday, July 22nd, starting at 10:00 PM EST. This maintenance is expected to last no more than 1 hour. There will be no impact on system functionality or availability during this time. — The DataCandy Team.

Duration: 1 hour

Affected Components: Distribution Services, Transactional API Services, Terminal App - Loyalty, Integration API Services

Jul 2, 15:15:01 GMT+0
Identified - Maintenance is now in progress.

Jul 2, 16:15:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 2, 15:15:00 GMT+0
Identified - Dear Valued Users, To ensure the highest standards of security and reliability, we will conduct scheduled maintenance to address critical system aspects. This proactive measure is essential to safeguard the integrity and robustness of our infrastructure. During this maintenance period, there will be NO service disruptions. Rest assured, our dedicated team is working diligently to enhance our defenses and optimize performance. We appreciate your understanding and patience as we work towards fortifying our systems. Best Regards, The DataCandy Team.

Duration: 44 minutes

Affected Components: Distribution Services, Transactional API Services, Management Portal, Terminal App - Loyalty, Integration API Services, Check your Card Balance Services, Member Portal, Text2Win Services, White Label Sites

Jun 20, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 20, 02:44:07 GMT+0
Completed - Maintenance has completed successfully..

Jun 20, 02:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. No customer impact is expected..

Duration: 8 hours

Affected Components: Imgix - Storage Backends

Mar 5, 03:00:00 GMT+0
Identified - We are planning for a scheduled maintenance - **Database Servers Upgrades:** _March 4th 10PM - 6AM EST_.

Mar 5, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 5, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 26 days, 15 hours and 55 minutes

Affected Components: Distribution Services, Transactional API Services, Management Portal, Terminal App - Loyalty, Integration API Services, Check your Card Balance Services, Member Portal, Text2Win Services, White Label Sites

Feb 28, 03:00:00 GMT+0
Identified - We are conducting our scheduled maintenance during this time..

Feb 28, 13:39:54 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 54 minutes

Affected Components: Distribution Services, Transactional API Services, Management Portal, Integration API Services, Check your Card Balance Services, Member Portal, Text2Win Services, White Label Sites

Feb 14, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 14, 04:53:49 GMT+0
Completed - Maintenance has completed successfully..

Feb 14, 03:00:00 GMT+0
Identified - \*\*Load Balancer Server Upgrades:\*\* February 13, 2024, 10 PM - 4 AM EST During these upgrades, we want to assure you that your transactions should not be interrupted. However, there might be slight delays in reporting. Your understanding during this period is highly appreciated. ----------------------------------------------------------------------------------------------- \*\*Mises à niveau du serveur de répartition de charge : \*\*13 février 2024, de 22h à 4h (heure de l’Est) Pendant ces mises à niveau, nous tenons à vous assurer que vos transactions ne seront pas interrompues. Cependant, il pourrait y avoir de légers retards dans les rapports. Nous vous sommes reconnaissants de votre compréhension pendant cette période..

Duration: 8 hours

Affected Components: Management Portal, Check your Card Balance Services, Member Portal

Feb 6, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 6, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 6, 15:00:00 GMT+0
Identified - Delayed Processing Server Upgrade: January 30, 2024, 10 PM - 4 AM EST Analytics Server Upgrade: February 6, 2024, 10 AM - 6 PM EST Load Balancer Server Upgrades: February 13, 2024, 10 PM - 4 AM EST During these upgrades, we want to assure you that your transactions should not be interrupted. However, there might be slight delays in reporting. Your understanding during this period is highly appreciated. If you have any questions or concerns, feel free to reach out to our support team at support@datacandy.com ---------------------------------------------------------------------------------------------------------------- Mise à niveau du Serveur de Traitement Différé : 30 janvier 2024, de 22h à 4h (heure de l’Est) Mise à niveau du serveur d’analyse : 6 février 2024, de 10h à 18h (heure de l’Est) Mises à niveau du serveur de répartition de charge : 13 février 2024, de 22h à 4h (heure de l’Est) Pendant ces mises à niveau, nous tenons à vous assurer que vos transactions ne seront pas interrompues. Cependant, il pourrait y avoir de légers retards dans les rapports. Nous vous sommes reconnaissants de votre compréhension pendant cette période. Si vous avez des questions ou des préoccupations, n'hésitez pas à contacter notre équipe de support à support@datacandy.com.

Duration: 2 hours and 25 minutes

Affected Components: New Relic - Synthetics : US, Distribution Services, New Relic - APM Agent : US, Imgix - Storage Backends, Management Portal, Imgix - Rendering Infrastructure, Check your Card Balance Services, Member Portal, White Label Sites

Jan 31, 03:00:00 GMT+0
Identified - **Delayed Processing Server Upgrade:** January 30, 2024, 10 PM - 4 AM EST **Analytics Server Upgrade:** February 6, 2024, 10 AM - 6 PM EST **Load Balancer Server Upgrades:** February 13, 2024, 10 PM - 4 AM EST During these upgrades, we want to assure you that your transactions should not be interrupted. However, there might be slight delays in reporting. Your understanding during this period is highly appreciated. ----------------------------------------------------------------------------------------------- **Mise à niveau du Serveur de Traitement Différé :** 30 janvier 2024, de 22h à 4h (heure de l’Est) **Mise à niveau du serveur d’analyse :** 6 février 2024, de 10h à 18h (heure de l’Est) **Mises à niveau du serveur de répartition de charge : **13 février 2024, de 22h à 4h (heure de l’Est) Pendant ces mises à niveau, nous tenons à vous assurer que vos transactions ne seront pas interrompues. Cependant, il pourrait y avoir de légers retards dans les rapports. Nous vous sommes reconnaissants de votre compréhension pendant cette période..

Jan 31, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 31, 05:24:39 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 59 minutes

Affected Components: Distribution Services, Transactional API Services, Management Portal, Integration API Services, Check your Card Balance Services, Member Portal, Text2Win Services, White Label Sites

Nov 16, 15:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. We will be upgrading the database servers. Traffic will be sent through our DR site during this time. .

Nov 16, 16:59:22 GMT+0
Completed - We are currently experiencing disruptions to our Gift and Loyalty platform, you may be experiencing slower transations times as of 10:45 am EST. We are diligently working diligently on a solution to restore service as soon as possible..

Nov 16, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 16, 17:00:17 GMT+0
Completed - Maintenance has completed successfully..

Duration: 2 hours and 13 minutes

Affected Components: Transactional API Services, Management Portal, Distribution Services, Integration API Services, Check your Card Balance Services, Member Portal, Text2Win Services, White Label Sites

May 2, 02:00:00 GMT+0
Identified - We will be performing maintenance on the networks for the G&L platform to have a better failover mechanism between the data centers. There should be no impact to customers as it will not affect the main production network..

May 2, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

May 2, 04:12:56 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 13 minutes

Affected Components: Transactional API Services, Management Portal, Integration API Services, Text2Win Services, White Label Sites, Distribution Services, Check your Card Balance Services, Member Portal

Mar 1, 03:00:00 GMT+0
Identified - We are planning a maintenance of our DNS servers. There should be no impact on production. .

Mar 1, 04:12:38 GMT+0
Completed - Maintenance has completed successfully..

Mar 1, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 31 minutes

Affected Components: Member Portal, Check your Card Balance Services

Nov 16, 03:31:19 GMT+0
Completed - Maintenance has completed successfully..

Nov 16, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 16, 03:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. Cardholders using the Member Portal and Check your Card Balance site will have to login back into the site as part of the maintenance will invalidate their current sessions. Our APIs and management portal is not affected by this maintenance..