Datacandy - Database servers upgrades – Maintenance details

All systems operational

Database servers upgrades

Completed
Scheduled for November 16, 2023 at 3:00 PM – 4:59 PM

Affects

Gift & Loyalty (DataCandy)

Under maintenance from 3:00 PM to 4:59 PM

Transactional API Services

Under maintenance from 3:00 PM to 4:59 PM

Integration API Services

Under maintenance from 3:00 PM to 4:59 PM

Management Portal

Under maintenance from 3:00 PM to 4:59 PM

Check your Card Balance Services

Under maintenance from 3:00 PM to 4:59 PM

Member Portal

Under maintenance from 3:00 PM to 4:59 PM

Updates
  • Update
    November 16, 2023 at 5:00 PM
    Completed
    November 16, 2023 at 5:00 PM

    Maintenance has completed successfully.

  • Completed
    November 16, 2023 at 4:59 PM
    Completed
    November 16, 2023 at 4:59 PM

    We are currently experiencing disruptions to our Gift and Loyalty platform, you may be experiencing slower transations times as of 10:45 am EST. We are diligently working diligently on a solution to restore service as soon as possible.

  • In progress
    November 16, 2023 at 3:00 PM
    In progress
    November 16, 2023 at 3:00 PM

    Maintenance is now in progress

  • Planned
    November 16, 2023 at 3:00 PM
    Planned
    November 16, 2023 at 3:00 PM

    We are planning for a scheduled maintenance during that time. We will be upgrading the database servers. Traffic will be sent through our DR site during this time.