DataCandy - Notice history

All systems operational

100.0% uptime

Transactional API Services - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
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Integration API Services - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
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Management Portal - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
Jul 2024
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Check your Card Balance Services - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
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Member Portal - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
Jul 2024
Aug 2024

Text2Win Services - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
Jul 2024
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White Label Sites - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
Jul 2024
Aug 2024

Distribution Services - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
Jul 2024
Aug 2024

Terminal App - Loyalty - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
Jul 2024
Aug 2024

ETL and Analytics - Operational

100.0% uptime
Jun 2024 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2024
Jul 2024
Aug 2024

Notice history

View current status

Aug 2024

AUG19
Emergency Maintenance Notification - No Impact Avis d'entretien d’urgence - Aucun impact
CompletedMaintenance2 hours
  • CompletedAugust 19, 2024 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progressAugust 19, 2024 at 9:00 PMUTC
    Maintenance is now in progress
  • PlannedAugust 19, 2024 at 9:00 PMUTC

    When: Today, 5:00 PM - 7:00 PM EST
    Affected Service: Primary Analytics Server
    We will be conducting emergency hardware maintenance on the primary analytics server today between 5:00 PM and 7:00 PM. This maintenance is required to address an issue that has affected part of the storage.
    Impact:
    There will be no impact on services. All requests will be seamlessly redirected to the secondary analytics server during this time.

    We apologize for the inconvenience and appreciate your understanding

    DataCandy
    -----------------------------------------------------------------------------------------------------------------------
    Quand : Aujourd’hui, de 17h00 à 19h00 (heure de l’Est)
    Service affecté : Serveur d’analyse primaire
    Nous effectuons un entretien matériel d’urgence sur le serveur analytique primaire aujourd’hui entre 17h00 et 19h00. Cet entretien est nécessaire pour résoudre un problème qui a affecté une partie du stockage.
    Impact :
    Il n’y aura pas d’impact sur les services. Toutes les demandes seront redirigées de manière vers le serveur analytique secondaire pendant cette période.

    Nous nous excusons pour les désagréments occasionné et vous remercions de votre compréhension.

    DataCandy

AUG14
Emergency Maintenance Notification - No Impact Avis d'entretien d’urgence - Aucun impact
CompletedMaintenance1 hour 59 minutes
  • CompletedAugust 14, 2024 at 9:59 PMUTC
    Maintenance has completed successfully.
  • In progressAugust 14, 2024 at 8:00 PMUTC
    Maintenance is now in progress
  • PlannedAugust 14, 2024 at 8:00 PMUTC

    When: Today, 4:00 PM - 6:00 PM EST
    Affected Service: Primary Analytics Server
    We will be conducting emergency hardware maintenance on the primary analytics server today between 4:00 PM and 6:00 PM. This maintenance is required to address an issue that has affected part of the storage.
    Impact:
    There will be no impact on services. All requests will be seamlessly redirected to the secondary analytics server during this time.

    We apologize for the inconvenience and appreciate your understanding

    DataCandy
    -----------------------------------------------------------------------------------------------------------------------
    Quand : Aujourd’hui, de 16h00 à 18h00 (heure de l’Est)
    Service affecté : Serveur d’analyse primaire
    Nous effectuons un entretien matériel d’urgence sur le serveur analytique primaire aujourd’hui entre 16h00 et 18h00. Cet entretien est nécessaire pour résoudre un problème qui a affecté une partie du stockage.
    Impact :
    Il n’y aura pas d’impact sur les services. Toutes les demandes seront redirigées de manière vers le serveur analytique secondaire pendant cette période.

    Nous nous excusons pour les désagréments occasionné et vous remercions de votre compréhension.

    DataCandy

Jul 2024

JUL23
DataCandy Scheduled Maintenance
CompletedMaintenance9 minutes
  • CompletedJuly 23, 2024 at 2:09 AMUTC
    Maintenance has completed successfully.
  • In progressJuly 23, 2024 at 2:00 AMUTC
    Maintenance is now in progress
  • PlannedJuly 23, 2024 at 2:00 AMUTC

    When: Monday, July 22nd at 10:00 PM EST
    Duration: 30 minutes

    We will be performing scheduled maintenance on Monday, July 22nd, starting at 10:00 PM EST. This maintenance is expected to last no more than 1 hour. There will be no impact on system functionality or availability during this time.

    — The DataCandy Team

Moneris IWL250 3G Connectivity Issue
ResolvedDegraded performance141 hours 35 minutes
  • ResolvedUTC

    The issue should now be resolved, if you are still experiencing issues with these devices please contact us at support@datacandy.com

  • InvestigatingUTC

    Issue: Moneris is currently experiencing an issue with the DataCandy Gift & Loyalty application on Moneris IWL 3G terminals, resulting in a communication error when accessed.

    Our team is working diligently with Moneris to ensure a swift resolution and restore full functionality. We apologize for any inconvenience this may cause and greatly appreciate your patience and understanding.

Moneris Go Application Error
ResolvedDegraded performance218 hours 37 minutes
  • ResolvedUTC

    The issue should now be resolved, if you are still experiencing issues with these devices please contact us at support@datacandy.com

  • MonitoringUTC

    Hello,

    We have received temporary instructions from Moneris to resolve the issues with the Moneris GO DataCandy application.

    Please see steps below on disabling 4G and connecting to WiFi.  

    1. From the home screen of the terminal, place your finger at the top center of the screen and drag it straight down, this will pull down the panel. If a full swipe is not completed, a second swipe is required to see the full panel.  
    2. Tap the data icon to disable 4G, this symbol has two arrows, one facing up and one facing down, much like an Android cell phone.

    3. Within the same panel, tap WiFi, and the terminal will display a list of available WiFi networks.

    4. Tap the network you would like to connect to, enter the password, and tap Connect.


    At this point, the merchant can try launching the Datacandy app, if the error occurs again, perform a reboot. If the issue persists, they will need to engage their network team/IT to whitelist the new IPs.

    https://www.moneris.com/help/MGo-A920-R3-EN/A920_index.htm#t=SYT%2FWireless_communication.htm%23Connecting_to_a_Wi-Fi_network&rhsearch=wifi

  • IdentifiedUTC

    Issue: Moneris is currently experiencing an issue with the DataCandy Gift & Loyalty application on Moneris Go terminals, resulting in an error or a black screen when accessed.
    Immediate Action Required: To resolve this issue, please contact Moneris support at 1-866-319-7450 to uninstall version 4.5 and reinstall version 4.49, which is currently available in the Moneris PAX store.

    Our team is working diligently with Moneris to ensure a swift resolution and restore full functionality. We apologize for any inconvenience this may cause and greatly appreciate your patience and understanding.

JUL2
DataCandy Maitenance Notice
CompletedMaintenance1 hour
  • CompletedJuly 02, 2024 at 4:15 PMUTC
    Maintenance has completed successfully
  • In progressJuly 02, 2024 at 3:15 PMUTC
    Maintenance is now in progress
  • PlannedJuly 02, 2024 at 3:15 PMUTC

    Dear Valued Users,

    To ensure the highest standards of security and reliability, we will conduct scheduled maintenance to address critical system aspects. This proactive measure is essential to safeguard the integrity and robustness of our infrastructure.

    During this maintenance period, there will be NO service disruptions. Rest assured, our dedicated team is working diligently to enhance our defenses and optimize performance.

    We appreciate your understanding and patience as we work towards fortifying our systems.

    Best Regards,

    The DataCandy Team

Jun 2024

JUN20
Paystone & DataCandy Maintenance Notice/Avis De Maintenance De Paystone & DataCandy
CompletedMaintenance44 minutes
  • CompletedJune 20, 2024 at 2:44 AMUTC
    Maintenance has completed successfully.
  • In progressJune 20, 2024 at 2:00 AMUTC
    Maintenance is now in progress
  • PlannedJune 20, 2024 at 2:00 AMUTC

    We are planning for a scheduled maintenance during that time. No customer impact is expected.

Service Outage Notification
ResolvedDegraded performance
  • UpdateUTC
    This incident has been resolved.
  • ResolvedUTC

    We experienced brief service interruptions starting at 21:50 EST. Complete unavailability occurred between 22:06 EST to 22:08 EST and from 22:12 EST to 22:16 EST.

    The issue was resolved at 22:16 EST by blocking an IP address that was performing excessive queries.

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