DataCandy - ⚠️ Service Impact – Action Required for Terminal Users (April 15) – Maintenance details

All systems operational

⚠️ Service Impact – Action Required for Terminal Users (April 15)

In progress
Scheduled for April 15, 2025 at 4:01 AM – April 16, 2025 at 4:01 AM

Affects

Gift & Loyalty (DataCandy)

Under maintenance from 4:01 AM to 12:00 AM

Terminal App - Loyalty

Under maintenance from 4:01 AM to 12:00 AM

Updates
  • In progress
    April 15, 2025 at 4:01 AM
    In progress
    April 15, 2025 at 4:01 AM
    Maintenance is now in progress
  • Planned
    April 15, 2025 at 4:01 AM
    Planned
    April 15, 2025 at 4:01 AM

     As of April 15, 2025, merchants using the outdated DataCandy Gift and/or Loyalty application on payment terminals will experience service interruptions due to an outdated terminal software version. To restore service and prevent future disruptions, impacted merchants must download and install the latest version of the DataCandy terminal application.

    :point_right::skin-tone-2:

    Step-by-step instructions and a list of supported terminals are available here:
     https://help.datacandy.com/en/articles/10842668-how-to-update-your-device

    :pushpin:

    Important: This applies only to merchants using the DataCandy application on payment terminals. No action is required if you use the solution on your POS system.
    If your terminal is no longer supported, please contact your payment processor to request a replacement.
    We appreciate your attention to this update.

    For assistance, please contact our support team.

    help.datacandy.com

    How to Update Your Device | DataCandy Help Center

    Overview of how different payment terminals receive updates for the DataCandy application.