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Summary On the night of November 3, 2026, following the application of an urgent security patch, an infrastructure issue in our data centre prevented some clients from connecting to our SFTP data exchange services.

Impact SFTP file transfers were unavailable for some clients between 5:18 PM ET on November 3 and 9:46 AM ET on November 4, 2026. Jobs scheduled during that window did not complete. Transactional services were not affected; gift card and loyalty transactions at client locations operated normally.

Current status SFTP services are back online. We are re-running all impacted jobs and will post an update once they are complete.

Action required None. Impacted jobs are being re-run on our side.

-----------------------
Résumé Dans la nuit du 3 au 4 novembre 2026, à la suite de l'application d'un correctif de sécurité urgent, un incident d'infrastructure dans notre centre de données a empêché certains clients de se connecter à nos services d'échange de données SFTP.

Impact Les transferts de fichiers SFTP ont été indisponibles pour certains clients entre 17h18 (HNE) le 3 novembre et 9h46 (HNE) le 4 novembre 2026. Les traitements prévus durant cette période n'ont pas pu être exécutés. Les services transactionnels n'ont pas été touchés : les transactions de cartes-cadeaux et de fidélisation en magasin ont fonctionné normalement.

État actuel Les services SFTP sont de nouveau en ligne. Nous relançons tous les traitements concernés et publierons une mise à jour une fois ceux-ci terminés.

Action requise Aucune. Les traitements concernés sont relancés de notre côté.

36:T716,

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Les signalements pour {{service}} sont à leur niveau habituel : essayez de recharger la page, de vérifier votre connexion ou de vous déconnecter puis reconnecter.","nowFaqWhatToDoQuestion":"Que faire si {{service}} ne fonctionne pas ?","nowFaqWhatToDoAnswer":"Consultez cette page et la page d'état de {{service}} pour les mises à jour, et attendez quelques minutes avant de réessayer. Inutile de réinstaller : s'il s'agit d'une panne, la solution est de leur côté.","nowFaqReportQuestion":"Comment signaler un problème avec {{service}} ?","nowFaqReportAnswer":"Appuyez sur « j'ai un problème aussi » en haut de cette page et choisissez ce qui ne marche pas. Votre signalement apparaît sur le graphique en direct en moins d'une minute, et vous pouvez laisser un commentaire pour dire aux autres ce que vous constatez.","nowReportsAt":"Signalements à {{time}}","nowAxisNow":"Maintenant","nowFaqProblemsQuestion":"Quels problèmes les gens signalent-ils avec {{service}} ?","nowFaqProblemsAnswer":"Dans la dernière heure, la plupart des signalements concernent : {{problems}}.","nowFaqProblemsNone":"Personne n'a précisé ce qui ne marche pas avec {{service}} dans la dernière heure. 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DataCandy - État des services

Avis récents