Datacandy - Notice history

100% - uptime

Transactional API Services - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2024
Aug 2024
Sep 2024

Integration API Services - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2024
Aug 2024
Sep 2024

Management Portal - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2024
Aug 2024
Sep 2024

Check your Card Balance Services - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2024
Aug 2024
Sep 2024

Member Portal - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2024
Aug 2024
Sep 2024

Text2Win Services - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2024
Aug 2024
Sep 2024

White Label Sites - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2024
Aug 2024
Sep 2024

Distribution Services - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2024
Aug 2024
Sep 2024

Terminal App - Loyalty - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2024
Aug 2024
Sep 2024

ETL and Analytics - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2024
Aug 2024
Sep 2024

Notice history

Aug 2024

Emergency Maintenance Notification - No Impact Avis d'entretien d’urgence - Aucun impact
  • Completed
    August 19, 2024 at 11:00 PM
    Completed
    August 19, 2024 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    August 19, 2024 at 9:00 PM
    In progress
    August 19, 2024 at 9:00 PM
    Maintenance is now in progress
  • Planned
    August 19, 2024 at 9:00 PM
    Planned
    August 19, 2024 at 9:00 PM

    When: Today, 5:00 PM - 7:00 PM EST
    Affected Service: Primary Analytics Server
    We will be conducting emergency hardware maintenance on the primary analytics server today between 5:00 PM and 7:00 PM. This maintenance is required to address an issue that has affected part of the storage.
    Impact:
    There will be no impact on services. All requests will be seamlessly redirected to the secondary analytics server during this time.

    We apologize for the inconvenience and appreciate your understanding

    DataCandy
    -----------------------------------------------------------------------------------------------------------------------
    Quand : Aujourd’hui, de 17h00 à 19h00 (heure de l’Est)
    Service affecté : Serveur d’analyse primaire
    Nous effectuons un entretien matériel d’urgence sur le serveur analytique primaire aujourd’hui entre 17h00 et 19h00. Cet entretien est nécessaire pour résoudre un problème qui a affecté une partie du stockage.
    Impact :
    Il n’y aura pas d’impact sur les services. Toutes les demandes seront redirigées de manière vers le serveur analytique secondaire pendant cette période.

    Nous nous excusons pour les désagréments occasionné et vous remercions de votre compréhension.

    DataCandy

Emergency Maintenance Notification - No Impact Avis d'entretien d’urgence - Aucun impact
  • Completed
    August 14, 2024 at 9:59 PM
    Completed
    August 14, 2024 at 9:59 PM
    Maintenance has completed successfully.
  • In progress
    August 14, 2024 at 8:00 PM
    In progress
    August 14, 2024 at 8:00 PM
    Maintenance is now in progress
  • Planned
    August 14, 2024 at 8:00 PM
    Planned
    August 14, 2024 at 8:00 PM

    When: Today, 4:00 PM - 6:00 PM EST
    Affected Service: Primary Analytics Server
    We will be conducting emergency hardware maintenance on the primary analytics server today between 4:00 PM and 6:00 PM. This maintenance is required to address an issue that has affected part of the storage.
    Impact:
    There will be no impact on services. All requests will be seamlessly redirected to the secondary analytics server during this time.

    We apologize for the inconvenience and appreciate your understanding

    DataCandy
    -----------------------------------------------------------------------------------------------------------------------
    Quand : Aujourd’hui, de 16h00 à 18h00 (heure de l’Est)
    Service affecté : Serveur d’analyse primaire
    Nous effectuons un entretien matériel d’urgence sur le serveur analytique primaire aujourd’hui entre 16h00 et 18h00. Cet entretien est nécessaire pour résoudre un problème qui a affecté une partie du stockage.
    Impact :
    Il n’y aura pas d’impact sur les services. Toutes les demandes seront redirigées de manière vers le serveur analytique secondaire pendant cette période.

    Nous nous excusons pour les désagréments occasionné et vous remercions de votre compréhension.

    DataCandy

Jul 2024

Moneris Go Application Error
  • Resolved
    Resolved

    The issue should now be resolved, if you are still experiencing issues with these devices please contact us at support@datacandy.com

  • Monitoring
    Monitoring

    Hello,

    We have received temporary instructions from Moneris to resolve the issues with the Moneris GO DataCandy application.

    Please see steps below on disabling 4G and connecting to WiFi.  

    1. From the home screen of the terminal, place your finger at the top center of the screen and drag it straight down, this will pull down the panel. If a full swipe is not completed, a second swipe is required to see the full panel.  
    2. Tap the data icon to disable 4G, this symbol has two arrows, one facing up and one facing down, much like an Android cell phone.

    3. Within the same panel, tap WiFi, and the terminal will display a list of available WiFi networks.

    4. Tap the network you would like to connect to, enter the password, and tap Connect.


    At this point, the merchant can try launching the Datacandy app, if the error occurs again, perform a reboot. If the issue persists, they will need to engage their network team/IT to whitelist the new IPs.

    https://www.moneris.com/help/MGo-A920-R3-EN/A920_index.htm#t=SYT%2FWireless_communication.htm%23Connecting_to_a_Wi-Fi_network&rhsearch=wifi

  • Identified
    Identified

    Issue: Moneris is currently experiencing an issue with the DataCandy Gift & Loyalty application on Moneris Go terminals, resulting in an error or a black screen when accessed.
    Immediate Action Required: To resolve this issue, please contact Moneris support at 1-866-319-7450 to uninstall version 4.5 and reinstall version 4.49, which is currently available in the Moneris PAX store.

    Our team is working diligently with Moneris to ensure a swift resolution and restore full functionality. We apologize for any inconvenience this may cause and greatly appreciate your patience and understanding.

Jul 2024 to Sep 2024

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