Datacandy - Notice history

All systems operational

100% - uptime

Transactional API Services - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Integration API Services - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Management Portal - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Check your Card Balance Services - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Member Portal - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Text2Win Services - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

White Label Sites - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Distribution Services - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Terminal App - Loyalty - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

ETL and Analytics - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Notice history

Sep 2024

Loyalty Member Portal Migration.
  • Resolved
    Resolved

    All Member Portal issues have been resolved.

  • Identified
    Identified

    Please be advised that we are working on the Loyalty member portal migration this morning. You may experience some downtime for the next hour while our team completes the work.
    -------------------------------------------------- -------------------------------------------------- ---------------------
    Please note that we are working on the Loyalty Member Portal migration this morning. You may experience some downtime over the next hour while our team completes the work.

Aug 2024

Emergency Maintenance Notification - No Impact Avis d'entretien d’urgence - Aucun impact
  • Completed
    August 19, 2024 at 11:00 PM
    Completed
    August 19, 2024 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    August 19, 2024 at 9:00 PM
    In progress
    August 19, 2024 at 9:00 PM
    Maintenance is now in progress
  • Planned
    August 19, 2024 at 9:00 PM
    Planned
    August 19, 2024 at 9:00 PM

    When: Today, 5:00 PM - 7:00 PM EST
    Affected Service: Primary Analytics Server
    We will be conducting emergency hardware maintenance on the primary analytics server today between 5:00 PM and 7:00 PM. This maintenance is required to address an issue that has affected part of the storage.
    Impact:
    There will be no impact on services. All requests will be seamlessly redirected to the secondary analytics server during this time.

    We apologize for the inconvenience and appreciate your understanding

    DataCandy
    -----------------------------------------------------------------------------------------------------------------------
    Quand : Aujourd’hui, de 17h00 à 19h00 (heure de l’Est)
    Service affecté : Serveur d’analyse primaire
    Nous effectuons un entretien matériel d’urgence sur le serveur analytique primaire aujourd’hui entre 17h00 et 19h00. Cet entretien est nécessaire pour résoudre un problème qui a affecté une partie du stockage.
    Impact :
    Il n’y aura pas d’impact sur les services. Toutes les demandes seront redirigées de manière vers le serveur analytique secondaire pendant cette période.

    Nous nous excusons pour les désagréments occasionné et vous remercions de votre compréhension.

    DataCandy

Emergency Maintenance Notification - No Impact Avis d'entretien d’urgence - Aucun impact
  • Completed
    August 14, 2024 at 9:59 PM
    Completed
    August 14, 2024 at 9:59 PM
    Maintenance has completed successfully.
  • In progress
    August 14, 2024 at 8:00 PM
    In progress
    August 14, 2024 at 8:00 PM
    Maintenance is now in progress
  • Planned
    August 14, 2024 at 8:00 PM
    Planned
    August 14, 2024 at 8:00 PM

    When: Today, 4:00 PM - 6:00 PM EST
    Affected Service: Primary Analytics Server
    We will be conducting emergency hardware maintenance on the primary analytics server today between 4:00 PM and 6:00 PM. This maintenance is required to address an issue that has affected part of the storage.
    Impact:
    There will be no impact on services. All requests will be seamlessly redirected to the secondary analytics server during this time.

    We apologize for the inconvenience and appreciate your understanding

    DataCandy
    -----------------------------------------------------------------------------------------------------------------------
    Quand : Aujourd’hui, de 16h00 à 18h00 (heure de l’Est)
    Service affecté : Serveur d’analyse primaire
    Nous effectuons un entretien matériel d’urgence sur le serveur analytique primaire aujourd’hui entre 16h00 et 18h00. Cet entretien est nécessaire pour résoudre un problème qui a affecté une partie du stockage.
    Impact :
    Il n’y aura pas d’impact sur les services. Toutes les demandes seront redirigées de manière vers le serveur analytique secondaire pendant cette période.

    Nous nous excusons pour les désagréments occasionné et vous remercions de votre compréhension.

    DataCandy

Jul 2024

DataCandy Scheduled Maintenance
  • Completed
    July 23, 2024 at 2:09 AM
    Completed
    July 23, 2024 at 2:09 AM
    Maintenance has completed successfully.
  • In progress
    July 23, 2024 at 2:00 AM
    In progress
    July 23, 2024 at 2:00 AM
    Maintenance is now in progress
  • Planned
    July 23, 2024 at 2:00 AM
    Planned
    July 23, 2024 at 2:00 AM

    When: Monday, July 22nd at 10:00 PM EST
    Duration: 30 minutes

    We will be performing scheduled maintenance on Monday, July 22nd, starting at 10:00 PM EST. This maintenance is expected to last no more than 1 hour. There will be no impact on system functionality or availability during this time.

    — The DataCandy Team

Moneris IWL250 3G Connectivity Issue
  • Resolved
    Resolved

    The issue should now be resolved, if you are still experiencing issues with these devices please contact us at support@datacandy.com

  • Investigating
    Investigating

    Issue: Moneris is currently experiencing an issue with the DataCandy Gift & Loyalty application on Moneris IWL 3G terminals, resulting in a communication error when accessed.

    Our team is working diligently with Moneris to ensure a swift resolution and restore full functionality. We apologize for any inconvenience this may cause and greatly appreciate your patience and understanding.

Moneris Go Application Error
  • Resolved
    Resolved

    The issue should now be resolved, if you are still experiencing issues with these devices please contact us at support@datacandy.com

  • Monitoring
    Monitoring

    Hello,

    We have received temporary instructions from Moneris to resolve the issues with the Moneris GO DataCandy application.

    Please see steps below on disabling 4G and connecting to WiFi.  

    1. From the home screen of the terminal, place your finger at the top center of the screen and drag it straight down, this will pull down the panel. If a full swipe is not completed, a second swipe is required to see the full panel.  
    2. Tap the data icon to disable 4G, this symbol has two arrows, one facing up and one facing down, much like an Android cell phone.

    3. Within the same panel, tap WiFi, and the terminal will display a list of available WiFi networks.

    4. Tap the network you would like to connect to, enter the password, and tap Connect.


    At this point, the merchant can try launching the Datacandy app, if the error occurs again, perform a reboot. If the issue persists, they will need to engage their network team/IT to whitelist the new IPs.

    https://www.moneris.com/help/MGo-A920-R3-EN/A920_index.htm#t=SYT%2FWireless_communication.htm%23Connecting_to_a_Wi-Fi_network&rhsearch=wifi

  • Identified
    Identified

    Issue: Moneris is currently experiencing an issue with the DataCandy Gift & Loyalty application on Moneris Go terminals, resulting in an error or a black screen when accessed.
    Immediate Action Required: To resolve this issue, please contact Moneris support at 1-866-319-7450 to uninstall version 4.5 and reinstall version 4.49, which is currently available in the Moneris PAX store.

    Our team is working diligently with Moneris to ensure a swift resolution and restore full functionality. We apologize for any inconvenience this may cause and greatly appreciate your patience and understanding.

DataCandy Maitenance Notice
  • Completed
    July 02, 2024 at 4:15 PM
    Completed
    July 02, 2024 at 4:15 PM
    Maintenance has completed successfully
  • In progress
    July 02, 2024 at 3:15 PM
    In progress
    July 02, 2024 at 3:15 PM
    Maintenance is now in progress
  • Planned
    July 02, 2024 at 3:15 PM
    Planned
    July 02, 2024 at 3:15 PM

    Dear Valued Users,

    To ensure the highest standards of security and reliability, we will conduct scheduled maintenance to address critical system aspects. This proactive measure is essential to safeguard the integrity and robustness of our infrastructure.

    During this maintenance period, there will be NO service disruptions. Rest assured, our dedicated team is working diligently to enhance our defenses and optimize performance.

    We appreciate your understanding and patience as we work towards fortifying our systems.

    Best Regards,

    The DataCandy Team

Jul 2024 to Sep 2024

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